Nail Art Standard (10 Feature Nails)

Cancellation Policy

Can I book or cancel by telephone? All bookings for Champagne Nail Bar & Spa are taken online, making it super easy to check your appointment time once booked, and cancel and reschedule as you need. ​ That keeps our telephone line free for emergencies, and me free to look after our lovely guests! We do not take bookings or cancellation by phone but we have made it super easy to do both online. Refer to your email confirmation we sent to you. This will take you to your appointment and you can make changes from there. ​ Can I pay by cash / VISA / Mastercard / Amex / Apple Pay / Google Pay? Champagne Nail Bar & Spa only accepts payment by direct credit, debit or credit card. We are just modern like that! We accept Visa and Mastercard, or you can pay with Afterpay, Zip, Oxipay or Lay-by. No cash is kept on site so preferably no cash please. ​ Do you allow walk-ins? Due to limited availability we recommend that all clients book in advance. That said, if you are walking by the salon you are welcome to pop in and check our latest availability and we will do our best to accommodate you. ​ I am running late, can I cancel or reschedule my appointment? We kindly ask that you aim to arrive 5 minutes before your scheduled treatment time for check-in. If you are running late, please let us know. We run a very tight ship and in order to ensure we can provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied. ​ Can I cancel my appointment? Cancelling more than 2 hours in advance: Life happens so we have made it super easy to cancel – please feel free to do so! Simply refer to your email booking confirmation and make your change to your booking from there. Cancellations more than 24 hours before your appointment start time are completely free. Cancelling within 24-hours / no shows We run a tight ship so cancellations within 24 hours and no shows will result in a charge equal to the cost of the treatments you have booked in for. ​ Do you allow babies / children in the salon? Unfortunately we do not allow children on under the age of 12 on the premises. Any child over the age of 12 and under the age of 18 must be accompanied by an adult. If you arrive with children you will not be permitted to have your treatment and will forfeit your total treatment cost. We apologise in advance for the inconvenience. ​ Contact Us If you have any questions, do not hesitate to contact us.

Contact Details

• 27 Koutu Road, Koutu, Rotorua, New Zealand